Delivery During school holidays (19th July - 5th Sept) please allow up to 28 days for delivery.
Due to the change in the way Royal Mail will be charging for postage of packages I am sorry to say that I can no longer offer free delivery on all orders. I am therefore introducing a postage charge of £1.50 for all orders under £50 - postage for orders over £50 will remain free. I will choose the most appropriate Royal Mail service depending on weight, size & value of your order. For most items I have been using 1st class post. This may change with the new postage regime and I will also reassess the impact on postal charges after a short time.
International - Postage charges do not include delivery
anywhere other than to the UK - if you wish your items to be delivered outwith
the UK we will let you know
what the additional charge is for your country and send you a Paypal invoice. We reserve the right not to supply to certain countries.
Stock - If the item you order is out of stock, we will email or call you to advise an expected delivery date, or of available alternatives. We reserve the right to substitute a comparable item if we do not hear from you to the contrary. You may of course prefer to cancel your order should the item you first requested not be available.
Returns - If you intend to return an item
please contact us first to let us know at info@cumfybumfy.co.uk
or 01908 660096.
For your protection, we recommend that you get a
certificate of posting, available free from the Post Office, which will enable
you to claim should the goods be lost or delayed in the post. If your package
is worth more than the limit covered by a certificate of posting then we advise
that you insure your package. CumfyBumfy will not accept responsibility for
any goods until we receive them.
You have the right to cancel your order within 7
working days without giving a reason. The 7 working days start from the day
after you receive the goods. Please note this does not apply to goods that are ordered specifically for you. If you do exercise the right to cancel, we will
refund your money within 30 days of the cancellation. Items returned for exchange
will be dispatched via standard post.
Normal stock items may be returned within 28 days after dispatch. You must inform us before returning items that you are going to do so.
Any returns must be in clean, unwashed
and unworn condition and be fit for resale. Any items which have been washed,
or which need to be washed in order for them to be resold may not be returned unless they are faulty. Please note this includes items that are returned to us smelling
of smoke. We will not refund postage charges unless an item is faulty.
Trial Items - You may arrange to trial
certain items - in which case it may be returned within 14 days washed and worn for a 70% refund. If you wish to take advantage of our trial scheme you must email us before ordering to ensure the item is available for trial.
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